Dowell Service Group Co. Limited was established in 2003 with a registered capital of RMB50 million. It provides high quality property management services, and has obtained ISO9001, ISO 14001 and OHSAS 18001 certifications. We ranked first among 96 property management companies across the PRC in terms of property management services customers’ satisfaction level in 2019 according to Beijing Saiwei Consultation Company Limited. We were accredited as one of the “Featured Service Brand of China Property Service Companies” and as a Top 1 Community Operations for real estate industry in the PRC in 2020. According to the China Index Academy, we ranked 20th among the “2021 Top 100 Property Management Companies in China” in terms of overall strength.
We continue to expand our services in first- and second-tier cities in Southwestern and Eastern China, including Beijing, Shenzhen, Guangzhou, Chongqing, Changsha, Wuhan, Chengdu. As of 31 December 2021, we had 325 property projects under management, covering 51 cities, and were contracted to manage 416 property projects in 69 cities.
Pursuing Long-term Development with Equal Emphasis on Quality and Scale
We put equal emphasis on quality and scale in our pursuit of long-term development. Adhering to our customer-oriented service strategy, we provide detailed, thorough, caring and efficient property management services and value-added services to diversified customers with high-quality service standards throughout the service life cycle. In 2019, our key product customers’ satisfaction level for the property management services was an industry-leading 94 points.
Diversifying Businesses for a Better City in Future
We aim to grow into a respected urban regeneration service provider with comprehensive presence covering property management services, value-added services to non-property owners and community value-added services.
Our property management business is subdivided into specialized fields, and a comprehensive service model has been established. With professional teams in specialized fields, Dowell Service is better safeguarded in terms of organizational setup. Services provided by us cover both residential and non-residential properties, including commercial properties, hospitals, government buildings, industrial parks and schools. We have constantly accelerated our development in such fields.
Creating Value in All Dimensions and Establishing a Multi-Functional Service IP
We provide clients with high-end services covering the life cycle of our property management services. With community culture operations, asset management operations, “YOU Butler (原管家)” and “Dongyu (东御)” high-end services as our core services, we have upgraded our service strategies on a continuous basis and developed brands such as “Our Space (原•聚场)” community operation, in a bid to provide customers with high-quality experiences for all kinds of life scenarios.
